We have been burned by contactors and outsourcing companies in the past who where unable to deliver what they promised. What do you do to prevent this?

Answer: Simply, we only take on the work that we have the time and the resources to do. It is attractive to look at potential dollar revenue as a carrot and say "yes we can do it." However, if we are unable to fulfill the mandate then ill feelings, stress and dissatisfaction are generated. We are in this business for the long term, this city is too small and people are too mobile for us to earn a bad name. We have turned down well paying business because we felt that we were not in a position at that time to deliver the appropriate service.